FAQ

FAQs

Who are we?

Diam O Rivo (DOR) is a luxury jewelry brand specializing in lab-grown diamonds, blending sustainability with timeless elegance. Our designs are inspired by nature, love, and sophistication, crafted for those who seek beauty with a purpose.

What makes DOR different?

DOR stands apart through its commitment to:

Ethical & Sustainable Luxury – Our diamonds are lab-grown, ensuring conflict-free sourcing.

Timeless Craftsmanship – Each piece is meticulously designed with precision and artistry.

Personalized Experience – We offer bespoke jewelry, allowing customers to create one-of-a-kind pieces.

Are lab-grown diamonds real diamonds?

Yes, lab-grown diamonds are 100% real diamonds! They have the same chemical, physical, and optical properties as natural diamonds. The only difference is their origin lab-grown diamonds are created in a lab using advanced technology, while natural diamonds form underground over millions of years. Even expert gemologists need specialized equipment to distinguish between them.

How are lab-grown diamonds different from natural diamonds?

Lab-grown diamonds are identical to natural diamonds in composition, brilliance, and durability. The key difference is their origin—natural diamonds form over millions of years underground, while lab-grown diamonds are created in weeks using advanced technology. They are eco-friendly, conflict-free, and typically 30-50% more affordable than mined diamonds. Even experts need special equipment to tell them apart.

How do I know if a diamond is lab-grown or natural?

Here’s how you can identify a lab-grown diamond:

Certification: Reputable labs like IGI, GIA, or GCAL certify diamonds and clearly state whether they are lab-grown or natural.

Laser Inscription: Most lab-grown diamonds have a microscopic laser inscription on the girdle that indicates their origin.

UV Fluorescence & Growth Patterns: Advanced gemological testing can reveal subtle differences in fluorescence, growth structure, and inclusions.

Ask Your Jeweler: Always purchase from a trusted jeweler who provides certification and full transparency.

Are lab-grown diamonds eco-friendly?

Yes! Lab-grown diamonds are more eco-friendly than mined diamonds as they require no land excavation, use less water, and have a lower carbon footprint.

How can I trust buying diamonds from DOR?

At DOR, we are committed to transparency, quality, and customer satisfaction. Here’s why you can trust buying diamonds from us:

1. Certified Quality – All our lab-grown diamonds come with authentic certification from reputed gemological labs like IGI.

2. Ethically Sourced – Our diamonds are 100% conflict-free and eco-friendly, ensuring a sustainable choice.

3. Lifetime Brilliance – Lab-grown diamonds from DOR are real diamonds that will never fade or lose their sparkle.

4. Secure Shopping – We offer a safe and seamless buying experience with secure payments and buyer protection.

5. Customer Satisfaction Guarantee – Our return policy and warranty ensure you shop with confidence.

We take pride in delivering exquisite, high-quality jewelry that you can cherish forever. For any questions, feel free to reach out to our team! 

Where is DOR located?

DOR operates primarily online, offering a seamless digital shopping experience. We also provide personalized consultations for custom jewelry inquiries.

I can't find the piece I wanted on the site anymore. Can I still order it?

Some designs may go out of stock or be part of limited-edition collections. However, we may still be able to recreate your desired piece or offer a similar alternative. Contact our customer support team for assistance.

Delivery

How much does it cost to have a DOR product delivered to my home?

We offer free shipping on all orders within India. For international orders, shipping charges may apply based on your location. The exact cost will be displayed at checkout.

What is the estimated delivery time?

Ready-to-ship designs: 3-5 business days

Made-to-order & custom pieces: 10-14 business days

International orders: Delivery timelines vary based on location and customs clearance

We will share a tracking link once your order is dispatched.

How will the delivery be done?

All orders are shipped through trusted logistics partners with insured and trackable shipping. Your jewelry is packed securely in tamper-proof packaging to ensure a safe and seamless delivery experience.

How safe is my product during delivery?

We take the highest precautions to ensure your jewelry arrives safely:

1. Secure & tamper-proof packaging

2. Full insurance coverage until it reaches you

3. Signature verification upon delivery for added security

4. To keep your lab-grown diamond jewelry sparkling, follow these simple care tips:

Care & Maintenance

How do I clean and maintain my lab-grown diamond jewelry?

Regular Cleaning: Soak your jewelry in warm water with mild soap and gently scrub with a soft toothbrush. Rinse and pat dry with a lint-free cloth.

Avoid Harsh Chemicals: Keep your diamonds away from household cleaners, chlorine, and lotions to prevent buildup.

Proper Storage: Store your jewelry separately in a soft pouch or a lined jewelry box to avoid scratches.

Do lab-grown diamonds change their color or tarnish over time?

No, lab-grown diamonds do not change color or tarnish over time. They are made of pure carbon, just like natural diamonds, and maintain their brilliance and color permanently.

Any dullness is usually due to dirt or oil buildup, which can be easily cleaned with warm water, mild soap, and a soft brush.

Do you provide any polishing or cleaning services?

Yes, we offer professional polishing and cleaning services to keep your jewelry looking as brilliant as new. Regular maintenance helps remove dirt, oil, and minor scratches, restoring your diamond’s sparkle.

For more details on our services or to schedule a cleaning, please contact our support team.